Terms of Service

Welcome to Handsome. These Terms of Service ("Terms") govern your use of handsomemakers.com and the related services. By using the Service you accept these Terms in full.

1. Scope of the service

Handsome is a digital marketplace that connects end users ("Customers") with independent Makers ("Makers") offering workshops and crafts experiences in Italy. Handsome acts as a technological intermediary; workshops are delivered directly by the Maker, who is solely responsible.

2. Economic model

Zero commission for Makers. The deposit paid by the Customer (€10 for each seat booked on group workshops; €25 once for the whole private session, whatever the number of participants) belongs entirely to the Maker: Handsome retains no percentage on the workshop price. The workshop price is always shown per person, and the balance due on site equals the price per person multiplied by the participants, less the deposit already paid.

The round amount paid at checkout is entirely a deposit on the workshop price: nothing is added at payment and Handsome retains no amount on the booking.

Payment flow (Stripe Connect — Direct Charge). The Customer pays the round amount directly to the Maker's Stripe account, which owns it and receives 100% of the amount (no commission retained). Funds remain in the Maker's Stripe balance until 5 days after the workshop end date, a window that allows handling of disputes, no-shows and Stripe chargebacks; at the end Handsome releases the payout to the Maker's account.

2-bis. Invoicing and SEPA mandate

Handsome charges the Maker nothing on individual bookings. The SEPA Direct Debit mandate the Maker authorises on the platform is used exclusively to charge the optional paid subscriptions (Maker Pro, Section 2-ter): authorising the mandate is a prerequisite for activating a subscription.

Tax obligations:

• the Maker issues the tax document (receipt or invoice; a receipt for occasional services if the Maker works without a VAT number) to the Customer for the full workshop price (online deposit + balance collected on site). The tax event occurs at workshop delivery date;
• Handsome invoices the Maker only for paid services the Maker subscribes to (e.g. the Maker Pro subscription, Shop services), under the tax regime applicable to Handsome;
• Handsome does not issue any tax document to the Customer for the deposit nor the workshop balance. The exceptions are Handsome Events and the private and custom events arranged by Handsome (Section 4-bis): for these Handsome invoices the Customer for the part paid online, while the balance paid on site is settled directly with the Maker.

All tax, social-security and administrative obligations connected to the business (VAT number in flat-rate or ordinary regime, or occasional self-employment, INPS, workshop authorisations, food safety where applicable) remain the Maker's sole responsibility.

A Maker operating as occasional self-employment (without a VAT number) may publish at most 5 workshops per calendar year through the platform; publishing more requires opening a VAT number. Handsome events with apprentices are excluded from this limit.

2-ter. Maker Pro subscription (optional)

Maker Pro is an optional paid subscription for Makers that unlocks additional tools and visibility. It does not change the zero-commission model described above.

Two plans are available:

• Monthly: €9.90/month, with the first month free; auto-renews monthly until cancelled;
• Annual: €95/year, with a single upfront payment covering the full 12-month period. The discount vs. monthly is already included in the price and is not a separate trial: there is no second charge, and the next charge is the €95 renewal after 12 months, unless cancelled. Reduced pricing may apply to Makers under partner agreements.

Charged via the Maker's authorised card or SEPA mandate (one of the two is required to activate the subscription, see Section 2-bis); Handsome issues a proper invoice for each charge.

Founder call (Annual plan only). The Annual plan includes one 1-hour individual call with Handsome's founder, focused on the Maker's growth and planning, with an indicative value of €95 (equal to the full annual subscription), included once per subscription year and bookable from the reserved area within available slots.

Cancellation. The Maker may cancel anytime from the reserved area; it takes effect at the end of the paid period (the subscription stays active until then and does not renew), with no pro-rata refund for unused periods.

Annual plan refund. As the Maker acts as a VAT-registered professional (B2B), the 14-day consumer withdrawal right does not apply by law. As a commercial goodwill guarantee, Handsome offers a full refund within 14 days of activating the Annual plan provided the founder call has not been booked or used. After 14 days, or once the call is booked/used, the subscription is non-refundable; any refund is issued via credit note.

2-quater. Handsome gift cards redeemed on the Maker's workshops

In force from 26 October 2026. The Handsome gift card (section 3) is a multi-purpose voucher that Handsome sells in the name and on behalf of the Makers who accept it (in its own name only for Handsome's share on Handsome Events). When a Customer pays for a Maker's workshop, fully or partly, with a Handsome gift card, the workshop remains a service supplied by the Maker to the Customer: the Maker issues to the Customer the tax document required by their own regime (invoice, receipt or occasional services receipt) for the amount covered by the gift card. As payment of that amount the Maker does not receive money: Handsome grants them the same value as Handsome services credit, credited after the workshop has taken place and usable only for Maker Pro months and Shop services, which are invoiced to the Maker as usual. The credit is not convertible into cash nor payable by bank transfer.

Handsome Events. The deposit of €10 per person (€25 for private sessions) stays with Handsome, as with online payments: the Handsome services credit granted to the Maker is the difference between the amount covered by the gift card and the deposit, unless otherwise agreed in writing, and the Maker's tax document covers only their part. If the Customer uses a gift card issued by the Maker on a Handsome Event, the deposit due to Handsome is offset against the Maker's Handsome services credit.

This applies to all Makers, Pro included. Gift cards issued by the Maker from their own showcase are unchanged: their amount is collected directly by the Maker (section 3).

3. Gift cards

Handsome offers two kinds of gift card: the Handsome gift card and the Maker gift card.

Handsome gift card. It is sold and collected by Handsome in the name and on behalf of the Makers who accept it, for an amount between €15 and €500. It is a multi-purpose voucher: on purchase Handsome issues a (non-tax) payment receipt; the tax document is issued by whoever provides the experience when the gift card is used. It can be redeemed on Makers' workshops bookable on the platform, including Handsome Events, and is valid 12 months from the purchase date. It works as a stored-value wallet: each booking uses the lower of the available credit and the workshop price; if the credit exceeds the price, the remainder stays available for other bookings until expiry; if it is lower, the Customer pays the difference as balance to the Maker on the day of the workshop. To be applied, the gift card must cover at least the deposit required for the booking. Whoever receives it as a gift can use it, no account needed. The credit is not convertible into cash and, on expiry, the unused value is not refundable, as permitted by Italian law (D.lgs. 21/2014).

Maker gift card. Maker gift cards are offered by individual Makers and can be redeemed only on the workshops of the issuing Maker. They are valid 12 months from the purchase date. They work as a stored-value wallet: if the value exceeds the workshop price, the remaining credit stays available for later use with the same Maker until expiry; if it is lower, the Customer pays the difference as balance. Once used (even partially), the residual credit is non-refundable. Unredeemed gift cards expire after 12 months; the residual value is not refundable nor convertible in cash, as permitted by Italian law (D.lgs. 21/2014). The expiration date is shown at checkout and in the confirmation email.

Collection and invoicing. The gift card amount is collected directly by the issuing Maker (via Stripe Connect, Direct Charge): the Maker receives 100% and is the seller. Handsome does not collect or retain any amount on the gift card. The Maker issues the tax document to the Customer for the gift card, under its own tax regime, and remains solely responsible for the related tax obligations. At redemption — when the gift card becomes a confirmed booking — no extra cost applies. No cash payout of the gift card credit is provided.

Right of withdrawal. If you buy a gift card (Handsome or Maker) as a consumer and have not used it yet, you have 14 days from purchase to withdraw, without giving a reason, with a full refund of the amount paid. To withdraw, write to info@handsomemakers.com with the gift card code; for a Maker gift card the request is forwarded to the issuing Maker. After the 14 days, or once it has been used even in part, the gift card cannot be refunded or exchanged for cash.

4. Cancellations and refunds

• Customers can cancel a group workshop up to 3 days before and receive a full refund of the amount paid at checkout. For private sessions, which reserve the whole studio for one group, free cancellation is up to 7 days before. For custom private events arranged by Handsome (Section 4-bis), where the date is held exclusively for the Customer, the deadline is 14 days before.
• Beyond those deadlines (within 3 days of the start for groups, within 7 days for private sessions, within 14 days for custom private events) the amount paid is non-refundable, except documented force majeure events.
• Moving the date (custom private events). Within the 14-day window the deposit is not refunded, but the Customer may ask to move the event to a new date agreed with the Maker, keeping the deposit valid. A first change is free and subject to the Maker's availability; if no new date is found, the deposit is definitively retained by Handsome as compensation for the slot reserved and withdrawn from the market.
• If the Maker cancels the workshop, the Customer receives a full refund of the amount paid, to the original payment method: the refund is issued immediately and automatically, with no need to request it, and usually reaches the card within 5-10 business days, depending on the bank. If the Maker fails to deliver the workshop, the full refund is arranged within 48 hours of the report, to the original payment method.
• Minimum number of participants. Some group workshops only run once a minimum number of participants is reached, shown on the event page before booking. If the minimum is not reached, the Maker may cancel the event: in that case everyone who booked receives a full refund of what they paid, automatically and without having to ask.
• Atomic pre-event refund. Because the funds are held in the Maker's Stripe balance until T+5 post-event (see Section 2), pre-event refunds are processed from that held balance: Handsome disburses nothing of its own.

4-bis. Custom workshops

For "custom" workshops (private requests organised ad hoc between Customer and Maker), the payment model is:

• the price shown to the Customer is all-inclusive: no commission, surcharge or extra cost is added at payment;
• at checkout the Customer pays Handsome a deposit equal to the fee for the event organisation and booking service provided by Handsome (finding and selecting the Maker, collecting and comparing proposals, managing the date, the payment and customer support);
• the balance is due directly to the Maker on the workshop day (cash, the Maker's POS, or bank transfer agreed in advance) and equals the full fee for the Maker's service: Handsome withholds no share of the Maker's compensation;
• the Maker issues the Customer the tax document due for its own service, under its own tax regime, on the day of the event and for the full fee due to it; Handsome issues the Customer the tax document for its organisation and booking service;
• the deposit is fully refunded if the Customer cancels up to 3 daysbefore a group workshop starts, up to 7 days before a private session and up to 14 days before a custom private event, whose date is held exclusively for the Customer; it is non-refundable for cancellations beyond those deadlines, except documented force majeure, without prejudice to the Customer's right, for custom private events, to ask for the event to be moved to a new date agreed with the Maker, with the deposit remaining valid; it is always fully refunded if the Maker cancels or the request is never confirmed.

4-ter. Market entry tickets

Artisan markets published on Handsome are organised by the entity named on the event page (the organiser): Handsome provides the free digital ticketing, entry check-in and participant communications, but is not the organiser of the event.

• The free entry ticket is personal, carries a QR code and covers the number of people stated on it. No need to print it — just show it on your screen. Maximum 5 people per email address.
• If the event is cancelled, tickets become void and participants are notified by email by Handsome, including the reason provided by the organiser.
• For paid-entry events, tickets are sold through the organiser's own channels linked on the page: Handsome does not collect any entry fee.

4-quater. Shop services for Makers

In their private area, Makers can purchase professional services provided directly by Handsome (design templates, social idea packs, photography, Google listing, blog articles, consulting). These are not workshops and do not involve end Clients: it is a relationship between Handsome and the Maker.

Because the Maker purchases in the course of their business (B2B), the 14-day right of withdrawal granted to consumers does not apply by law. Handsome nonetheless grants the following as a commercial guarantee.

• Before work starts: full refund. As long as the service has not begun, the Maker may cancel the order and receive the full amount back on the original payment method. Any Handpoints used are returned to the balance.
• If we cannot give you what you need, we refund you. Before starting, Handsome checks that the request can be met — on some services through a few questions asked before purchase, on the others in the first contact after the order. If it turns out the service cannot meet the request, Handsome does not start the work and refunds the full amount, without the Maker having to ask.
• Once delivered, no refund. Digital services (templates, idea packs, copy) cannot be returned once delivered. Some of them — marked as such on their page — are delivered the moment payment is made: there, delivery coincides with the purchase and no refund is possible afterwards. The two exceptions below still apply.
• Blog articles: pro-rata refund. Articles are paid per piece and written one at a time. If the Maker stops the order, Handsome refunds the share of the articles not yet written, keeping only those already published.
• Photography: up to 3 days before. The session takes up a photographer's day. The Maker may cancel and get a full refund up to 3 days before the agreed date; after that the amount is non-refundable, save for documented force majeure. If Handsome or the photographer fails to show up, the refund is full.
• Google listing: credit, not refund. Google performs the verification and its outcome is outside Handsome's control. If Google refuses verification after the attempts provided, the amount paid becomes credit usable on another Shop service, valid for 12 months.
• How to ask. Simply reply to the order confirmation email or write to the contacts at the bottom of this page. Handsome replies within 2 working days and, where a refund is due, issues it within 5 working days of the agreement. The time it takes to appear on the payment method then depends on the card issuer.
• Quotes. Sending a quote request is not a purchase: it carries no commitment and no charge. A contract arises only on written acceptance of the quote.

4-quinquies. Sale of Maker products

Some Makers sell their own handmade products from their page on Handsome. In those cases the Maker is the seller: the contract of sale is concluded between you and them, and Handsome provides the shop window and the payment without being a party to the contract and without taking any commission.

• Payment goes straight to the Maker, into their Stripe account. Handsome collects nothing: the receipt or invoice for the full order amount is issued by the Maker.
• Delivery. The Maker prepares and ships the order, or makes it available for collection at their workshop. Shipping costs are shown before payment and are charged once per order, however many pieces you buy. The Maker may set a threshold above which shipping is free; where they do, it is stated on the page. Workshop pickup, where offered, is free.
• Right of withdrawal. If you buy as a consumer you have 14 days from delivery to withdraw, without giving a reason. Withdrawal does not apply to goods made to measure or clearly personalised at your request (art. 59, Italian Consumer Code): a piece chosen from the catalogue is always covered, even if it is handmade and one of a kind. To withdraw, write to info@handsomemakers.com, who will pass it on to the Maker.
• Legal guarantee of conformity. Goods sold to consumers carry the two-year legal guarantee under the Italian Consumer Code, owed by the Maker as seller. Conformity is judged against the description: the irregularities typical of handmade work — variations in glaze, colour, grain or size within the tolerances stated on the listing — are not defects, they are what the piece is, which is exactly why the Maker must describe them precisely.
• Damage in transit. The risk of loss or damage stays with the seller until the goods are physically in your hands. If an order arrives damaged, tell Handsome straight away with photos: replacement or refund is the Maker's responsibility.
• Seller requirements. The Maker declares they meet the requirements to sell their products online (tax position, any filings with their local authority, and activity codes). Handsome does not verify them and could not: there is no single public register that holds them. The responsibility stays with the Maker.
• Disputes. Handsome is not a party to the contract of sale, but mediates between the parties and may suspend the shop of a Maker who does not meet these obligations.

5. Maker responsibilities

The Maker is solely responsible for workshop delivery, quality of materials, safety of participants and compliance with applicable health and safety regulations. Handsome is not a party to the workshop contract and is not liable for damages, injuries or breaches by the Maker, without prejudice to the Customer's right to claim a refund under Section 4.

5-bis. Intellectual Property and infringement reports (IP Policy)

Makers agree not to publish any content (workshop titles, descriptions, images, videos, reproduced artifacts) that infringes third-party intellectual property rights, including registered trademarks, copyright-protected works, registered designs, and protected geographical indications (PDO, PGI, TSG).

Handsome operates a structured reporting channel compliant with Article 16 of EU Regulation 2022/2065 (Digital Services Act). Rightholders may report alleged infringements via the IP infringement report page or by email to info@handsomemakers.com. Standard process:

• Acknowledgment to the reporting party within 24 business hours;
• Review of the report and the contested content within 48 business hours;
• If infringement is substantiated: immediate suspension of the contested content and written notice to the Maker with right of counter-notification within 10 business days;
• Repeat-offender policy: 3 substantiated infringements result in permanent removal of the Maker from the platform;
• All decisions are logged in the compliance database with reasoning, timestamp, and admin reference.

Knowingly false or bad-faith reports may result in legal liability for the reporting party.

6. Accounts & data

Registration is required to book a workshop or publish an offer as a Maker. Users guarantee the accuracy of the information provided and are responsible for credentials safekeeping. Personal data processing is governed by our Privacy Policy.

6-bis. Customer–Maker communication (mediated in-app chat)

After a booking is confirmed, Customer and Maker may communicate exclusively through the in-app chat provided by Handsome. The chat is the official channel for practical workshop questions (time, address, materials, allergies/dietary restrictions, accessibility).

Sharing personal email addresses, phone numbers, social accounts (Instagram, Facebook) or messaging handles (WhatsApp, Telegram), as well as external domain links, is forbidden — and technically blocked — except for information strictly necessary to deliver the workshop (e.g. the workshop address communicated by the Maker after booking). Repeated violations may result in warnings, temporary suspension, or, in serious cases, permanent account removal.

Messages exchanged are retained for customer-support, security, fraud-prevention and dispute-management purposes, within the limits and modalities set out in our Privacy Policy. Handsome does not actively monitor conversation content except in the context of reports or automated moderation procedures.

Contact window around the event. By way of exception to the above, solely within the 24 hours before the event and up to a few hours after, Customer and Maker may view each other's phone number for the sole purpose of logistical coordination (arrival time, how to reach the venue, delays, contingencies). This visibility is automatic and temporary, closes by itself at the end of the window, and does not entail storing the number in the chat. The Maker undertakes to use the Customer's contact only for event logistics, not for marketing purposes and without disclosing it to third parties.

6-ter. Uploaded content and licence

The Maker (and anyone uploading content) remains the owner of the photos, images, videos and texts uploaded to the platform. By uploading them, they grant Handsome a non-exclusive, royalty-free, worldwide licence for the duration of the rights to use, reproduce, publish, reformat and display such content for the operation and promotion of the Service and of the Maker's activity, on the Handsome website and on social and marketing channels (for example: Instagram, Facebook, YouTube, TikTok, newsletters, online advertising campaigns).

The Maker warrants that they hold the rights to the uploaded content (or have obtained the necessary authorisations, including releases from any depicted persons) and that it does not infringe third-party rights. The licence allows Handsome to keep and display content already published even after account closure, limited to promotional materials already produced and distributed; upon the Maker's written request, Handsome will cease using the content for new promotional initiatives. Where possible, Handsome credits the workshop/Maker as author.

6-quater. Ranking of results

Workshops and Makers shown in catalogue and search pages are ranked mainly by: geographic proximity to the city set by the user, profile completeness and quality, ratings received and relevance to the applied filters. To ensure fair visibility, items of equal relevance may be shown in rotation.

Some placements may be promoted, i.e. influenced by a fee paid by the Maker to give greater visibility to their profile or workshops in their area. Such promotions still respect geographic relevance to the user. The presence of promoted placements is disclosed transparently in catalogue pages, in compliance with art. 22-bis of the Italian Consumer Code and Regulation (EU) 2019/1150.

In addition, among items of equal relevance, Makers with an active Pro subscription may appear before others. This is a tie-break, not a promotion: it does not override promoted placements, it does not alter geographic relevance or the quality criteria listed above, and it does not change the order between items of differing relevance. We disclose it here because it still depends on a fee paid by the Maker.

6-quinquies. Verified reviews and ratings

Pursuant to article 22(5-bis) of the Italian Consumer Code, Handsome informs users how it ensures the authenticity of published reviews. Reviews and ratings (stars) shown on the platform come exclusively from Customers who actually booked and attended the workshop: the invitation to review is sent only after the booking is confirmed and the event has taken place, and each review is linked to a verified booking.

Handsome does not publish unverified reviews and does not incentivise, buy or fake reviews; publishing or commissioning fake reviews is prohibited and constitutes an unfair commercial practice under article 23(1)(f-bis) and (f-ter) of the Consumer Code. The public score is the average of the verified ratings received; where there are no reviews, "No reviews yet" is shown, with no pre-filled score or stars.

7. Limitation of liability

To the extent permitted by law, Handsome's aggregate liability towards the user shall not exceed the amount paid by the user at checkout for the specific transaction. Handsome is not liable for indirect damages, loss of profit, loss of data or loss of business opportunities.

8. Changes to these Terms

Handsome may amend these Terms at any time. Material changes will be notified to registered users by email with at least 15 days' notice. Minor changes will be communicated by updating this page.

9. Governing law & jurisdiction

These Terms are governed by Italian law. For disputes with consumers, the court of the consumer's residence applies (Italian Consumer Code, art. 66-bis). For disputes with non-consumer users, the Court of Milan has exclusive jurisdiction.